Privacy Policy

Last updated: December 2025

1. General Information

Volnaja Laznya Sauna Center (hereinafter referred to as "We", "Our Company", "Service Provider") respects your privacy and is committed to protecting the personal data you provide when using our services.

This Privacy Policy describes how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and Lithuanian Republic legislation.

2. Contact Information

For contact information, please see the details provided at the bottom of this page.

3. Data We Collect

3.1 Personal Data

First and last name
Phone number
Email address
Date of birth (if required for services)
Health information (only when voluntarily provided for service safety)

3.2 Technical Data

IP address
Browser and device information
Website visit data
Cookies and similar technologies

4. Purposes of Data Processing

We use your personal data for:

Providing sauna and related services
Processing bookings and payments
Client communication
Improving service quality
Fulfilling legal obligations
Marketing purposes (only with your consent)

5. Legal Basis for Processing

We process your personal data based on:

Performance of service provision contract
Your voluntary consent
Our legitimate interests
Compliance with legal obligations

6. Data Sharing with Third Parties

We may share your data with:

Service providers (payment systems, IT support)
Government authorities (when legally required)
Partners (only with your consent)

We do not sell your personal data to third parties.

7. International Data Transfers

When transferring data outside the EU, we ensure adequate protection in accordance with GDPR requirements.

8. Data Retention Periods

Client data: 5 years after last visit
Marketing data: until consent withdrawal
Accounting documents: as required by law

9. Your Rights

Under GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Delete data ("right to be forgotten")
Restrict processing
Data portability
Object to processing
Withdraw consent

10. Data Security

We implement technical and organizational measures to protect your data:

Data encryption
Access control
Regular security audits
Staff training

11. Cookies

Our website uses cookies to improve user experience. You can manage cookie settings in your browser.

12. Children

We do not collect personal data from children under 16 without parental or guardian consent.

13. Policy Changes

We reserve the right to update this Privacy Policy. We will notify of all changes on our website.

14. Contact

If you have questions about this Privacy Policy or want to exercise your rights, please see our contact information below.

For complaints, you can contact the State Data Protection Inspectorate of the Republic of Lithuania.